The integration utilizes IDeaS’ demand-driven pricing decisions by room type and automatically delivers this data to Oaky.6.13.2023 IDeaS Revenue Solutions, the world’s leading provider of automated revenue management software and services, and Oaky, the hyper-personalized hotel upselling solution, have announce a partnership and integration. The partnership helps hotels and resorts increase … [Read more...]
Highpointe Hotels Expands Partnership with Aptech with Adoption of Its PVNG Accounting and Execuvue BI Solutions
Highpointe was investigating new capabilities to help them cut costs and maintain lean operations in today’s challenging economic environment and ultimately chose to remain partners with Aptech by investing in the company’s innovative and groundbreaking solutions.6.11.2023 Highpointe Hotel Corp., a full-service management and development company based in Gulf Breeze, Fla., has reaffirmed its … [Read more...]
Infor Partners with TipQwik to Deliver Mobile Gratuity Options for Hotel Guests
Hotel guests access the gratuity function via the HMS Mobile Guest Experience, providing a quick and convenient way to manage gratuities.6.11.2023 Infor, the industry cloud company, announced a new partnership with TipQwik to offer hoteliers the ability to provide guests more flexible tipping options. Through this advanced integration, Infor Hospitality Management System (HMS) customers can … [Read more...]
Graduate Hotels to Implement Infor Hospitality Management Solution For Its Property Management System
Graduate Hotels has been marking successful go-lives with Infor’s software at 31 properties since June 2022.6.6.2023 Graduate Hotels, a collection of hand-crafted hotels located in dynamic university-anchored towns, has selected Infor Hospitality Management Solution (HMS) for its property management system (PMS) and will fully standardize on the Infor cloud-based platform. Graduate Hotels has … [Read more...]
How Technology Innovation in Property Management Systems Can Relieve Pressure for Hotel Operators Everywhere
Understanding the balance between what is easy to use and what is capable of running your operation effectively is becoming an essential factor when it comes time for hotels to invest in new systems.By Warren Dehan, President of Maestro - 6.6.2023 Hotels rely on technology to provide the best guest experience and address new challenges big and small, but responsibly leveraging their investment … [Read more...]
One Hundred Shoreditch Boosts F&B Revenue with IRIS’ Digital Ordering Platform
Since implementation, the IRIS mobile ordering app has enabled the busy hotel to take a more efficient, streamlined and integrated approach to managing orders and fulfilling guest requirements.6.6.2023 One Hundred Shoreditch, part of the international hotel group The Lore Group, has reported significant growth in F&B revenue and operational efficiencies since introducing IRIS’s F&B … [Read more...]
Relay Robotics Rolls Out Its New Hotel Delivery Robot Featuring a Larger Payload and Upgraded Elevator Integration
Relay2 delivers twice the capacity (10 gallons, 41 liters) of earlier models while maintaining Relay’s sleek design which promotes guest engagement and satisfaction.6.4.2023 Relay Robotics, Inc., a leading manufacturer of autonomous service robots to the hospitality industry, introduced its newest hotel robot, Relay2, at the NYU International Hospitality Industry Investment Conference. Relay2 … [Read more...]
Bleisure and Beyond: Unpacking the Future of Hotel Segmentation
The future of hotel operations will progressively be influenced by the hunt for greater and greater TRevPAR and more granular KYC in order to micro-target specific audiences.6.2.2023 A hotel’s future can no longer be sufficiently bucketed into only leisure, corporate and groups. Hoteliers know this, but the obstacle nowadays is too much information. There are legacy systems that are difficult … [Read more...]
OTA Insight Expands BI Product Suite with Launch of Spider in EMEA Markets
This launch builds on the acquisition of Kriya RevGen in 2022 and marks another step in OTA Insight's strategy to empower revenue managers with the best tools in the industry.5.30.2023 OTA Insight, the global leader in cloud-based hospitality business intelligence, today announced the expansion of its business intelligence (BI) product suite with the launch of Spider in the Europe, Middle East … [Read more...]
IHG Launches Auto-Connect Feature to Give Hotel Guests Instant Wi-Fi Access
By opting in through their mobile devices, guests can automatically connect to the hotel Wi-Fi upon arrival, eliminating the need for separate login codes or passwords.By HTN Staff - 6.1.2023 IHG Hotels & Resorts (IHG) has introduced a new mobile product feature called IHG Wi-Fi Auto Connect. The feature, available exclusively in the IHG One Rewards mobile app for iOS and Android users, … [Read more...]
5 Ways Venue Management Software Can Help Hoteliers Cut Costs
With rising inflation, venues and consumers are feeling the squeeze to keep costs down. Fortunately, venue management technology has made it easier than ever for venues to reduce overhead and maximize profits.By Lauren Hall, CEO and Founder of iVvy - 5.31.2023 After periods of restrictions, inflation has become an unwelcome guest at the doorsteps of many venues. Unfortunately, it’s come … [Read more...]
Pyure Offers Hotels Dynamic Protection with Solutions that Mitigate Odors and Reduce Airborne and Surface Pathogens
Pyure for the Hospitality Industry actively treats 100% of the spaces it operates in, even reaching areas that can’t be seen. By reducing odors, smoke, and unpleasant and harmful chemicals, Pyure ensures that guests can breathe easy in a cleaner and more pleasant environment leading to extended guest visits and an overall increase in revenues.5.29.2023 Pyure Dynamic Protection®, the … [Read more...]
IRIS Unveils New Investment Program, IRIS TECH VENTURES, for Hospitality Technology Start-ups
The new program represents a significant investment by IRIS at a time when demand for technology, and in particular mobile ordering technology by both operators and guests, is at an all-time high.5.24.2023 IRIS, a global leader in digital F&B ordering and concierge services for the hospitality industry, has launched its new investment program, dubbed IRIS TECH VENTURES. Targeting … [Read more...]
Why Hoteliers Should Treat AI Technology Adoption Like a Knob and Not a Switch
The reservations and front desk departments may fear both chatbots replacing their guest messaging duties and conversational AI supplanting the in-house call center.By Larry and Adam Mogelonsky - 4.8.2023 Given all the feats that the various generative pretrained transformers (GPTs) have accomplished in the first quarter of 2023, everyone is wondering both how this will apply to their own hotels … [Read more...]
The 2023 Smart Decision Guide to Hotel Property Management Systems: Now Available for Complimentary Access
Whether hoteliers have yet to migrate to a next-generation solution or are seeking ways to enhance the value of their current systems, this Smart Decision Guide provides actionable advice for reducing costs and maximizing revenue. The content is based on unbiased, fact-based information gathered from 367 qualified survey respondents, making it an invaluable resource for decision-makers in the … [Read more...]
Marriott International Selects SevenRooms as Its Preferred Restaurant Technology Partner
For restaurants, bars, and other F&B outlets in Marriott-branded hotels, the SevenRooms platform offers a suite of tools to help drive incremental revenue, increase operational efficiencies, and offer exceptional guest experiences.5.18.2023 Marriott International has selected SevenRooms, a guest experience and retention platform for the hospitality industry, as its preferred restaurant … [Read more...]
iVvy Partners with RMS Property Management System to Provide Hoteliers with Powerful All-In-One Platform
By integrating iVvy-RMS dynamic technology, users can now effortlessly control their venue's accommodation and inventory.5.18.2023 iVvy, the leading cloud-based venue management software, has announced a new integration partnership with RMS, the trusted property management solution for hospitality businesses. This partnership provides hoteliers and restaurateurs with a powerful all-in-one … [Read more...]
How Top-Performing Independent Resort Operators Are Leveraging Their Hotel Tech Stack to Increase Revenue
Considering the limited available labor in the industry, hoteliers need to ensure their property has the right technology in place to maximize the return on their revenue-generating goods and services—especially independent operators.By Audrey MacRae, Vice President of Maestro - 5.15.2023 Hotels are preparing for a busy summer of leisure travel, and for resort hotels across the industry, … [Read more...]
Wyndham to Expand the Rollout of Oracle Hospitality OPERA Cloud PMS Across 2,000 Additional Hotel Properties
Currently, hundreds of Wyndham branded hotels are live on OPERA Cloud with franchisees using the system to simplify everyday hotel tasks, personalize guest experiences, and help boost revenue.5.11.2023 Wyndham Hotels & Resorts is expanding the global rollout of its Oracle Hospitality OPERA Cloud Property Management System (PMS), with plans to bring the system to 2,000 additional hotels … [Read more...]
ROOMDEX ABS Performance Data Reveal Improved Hotel Upselling Revenue
ROOMDEX ABS has been piloted at five hotels for over 2 months in the US and Europe, where its proprietary algorithm enabled the personalized sale of individual room features, resulting in higher revenue and a better guest experience.5.8.2023 ROOMDEX has released its Attribute-Based Selling (ABS) solution’s initial results, which show a YoY increase in upselling revenue of 14%. ROOMDEX ABS has … [Read more...]
How to Maximize Hotel Profits, Optimize Labor Costs, and Improve the Guest Experience
You must be able to evaluate how well your business is performing, and identify any problems holding you back. To accomplish this, you need a solution that links up the disparate systems in your hotel so you can see both your historical and real-time data in a highly functional way.Jason Luo, Chief Revenue Officer of Actabl - 5.8.2023 I love to play tennis. Now, I’m not claiming any sort of … [Read more...]
Gervasi Vineyard Resort & Spa Deploys Oracle Cloud for Streamlined Operations
Using Oracle Hospitality OPERA Cloud Property Management System (PMS) and MICROS Simphony Cloud Point-of-Sale (POS), Gervasi has consolidated its operations on a single cloud platform.5.4.2023 Gervasi Vineyard Resort & Spa, a luxury destination in Canton, Ohio is expanding its business with Oracle Cloud. Using Oracle Hospitality OPERA Cloud Property Management … [Read more...]
Carlton City Hotel Singapore Taps Cendyn to Consolidate Data and Streamline Guest Communication Capabilities
With the ability to maximize personalization efforts through their email marketing channel and ensure consistency across their brand, eInsight CRM provides the hotel with a central source of truth for each guest’s interests, previous spending, and behaviors.5.3.2023 Carlton City Hotel Singapore has selected Cendyn’s eInsight CRM to help them consolidate their data, streamline their guest … [Read more...]
IRIS Partners with MYM to Expand Market Presence of Its Digital Ordering and Hotel Guest Experience Platforms in China
IRIS currently serves several Mandarin Oriental, Four Seasons and Marriott properties, among others, within China. A key part of IRIS’s plan is to enhance its local service offering and the capabilities of its solution for both current and new clients across China.5.2.2023 IRIS, the leading provider of digital F&B and guest experience platforms, is set to increase its market share across … [Read more...]
Sparkling Hill Resort Dazzles Guests Via Maestro PMS and PurpleCloud Technologies Integration
Maestro PMS and PurpleCloud teamed up to connect the two solutions with the goal of easing communication between the front desk and housekeeping to boost guest satisfaction and add more transparency to the room-turn process.5.2.2023 It’s difficult to imagine that anything could be more amazing than 3.5 million Swarovski crystals adorning the walls, ceilings, fireplaces and light fixtures at … [Read more...]
Hilton Seeks to Enhance Guest Services and Reduce Wait Times with Latest Technology Implementation
The new technology platform incorporates a suite of integrated software solutions to streamline operations, address guest and team member needs, and identify cost efficiencies within one standard platform that can be scaled worldwide. (Image: Hilton)By HTN staff - 4.27.2023 A recent Hilton report titled “The 2023 Traveler: Emerging Trends that are Innovating the Travel Experience” highlights … [Read more...]
Choice Hotels to Offer Online Instant Booking for Group Guest Rooms Via GroupSync Marketplace from Groups360
GroupSync’s direct integration with Choice Hotels will offer real-time best available group rates and inventory to thousands of Choice properties.4.26.2023 Choice Hotels International is set to roll out GroupSync Instant Booking from hotel technology solution provider Groups360 across Choice’s global portfolio in 2023. Groups360 Soon meeting and event organizers can shop and book online group … [Read more...]
Thynk Secures $13 Million to Accelerate Expansion of Its Hotel CRM Platform
Thynk's technology is built on top of Salesforce's stack and acts as a turnkey information system for hotel groups.By HTN Staff - 4.25.2023 Thynk, a global provider of advanced technology solutions for data-driven hotel sales and operations management, has announced details on its latest successful round of investment, resulting in $13 million received in Series A funding. Led by Singular, the … [Read more...]
How Hoteliers Can Optimize Guest Experiences By Listening To, Analyzing, and Acting Upon Guest Feedback
Hotels have the opportunity to listen in and gain a wealth of insights from the tons of customer signals — or data points — that travelers generate throughout the omnichannel guest journey.By Lorena Kurtjian Hernandez, Senior Director, Solutions Principal for Travel, Hospitality & Restaurants at Medallia - 4.24.2023 As travel is continuing to experience a comeback after the onset of … [Read more...]
Coast Hotels Deploys Online Reputation Management Solution from Shiji Across 24 Properties in North America
Coast Hotels plans to expand the use of Shiji ReviewPro solution across several additional properties by the end of 2023.4.19.2023 Shiji Group, a leading hospitality technology partner, announced today that it has installed its online reputation management platform Shiji ReviewPro across 16 Coast Hotels properties and 8 restaurants in North America. Coast Hotels is a leading Canadian hotel … [Read more...]
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