In an industry first, Lighthouse is leveraging advanced GenAI learning models to provide hotel professionals with customized daily performance summaries directly to their inbox.2.29.2024 Lighthouse, the leading commercial platform for the travel and hospitality industry, today announced the launch of Smart Summaries within its award-winning Business Intelligence solution. Smart Summaries … [Read more...]
How Hotel Technology Integration Can Improve Environmental Sustainability While Enhancing the Guest Experience
A property management system that enables guests to interact digitally with service teams enables hotels to efficiently track guest cleaning preferences and willingness to forego daily towel changes so that they can reduce water and energy usage per occupied room.By Tony Marshall, Vice President and Managing Director for Asia Pacific at Agilysys - 2.28.2024 Sustainability is a driving force in … [Read more...]
Hotel Guest Wifi: How Mesh Networking Helps Large Hotel Properties Boost Connectivity
Hotels that utilize mesh networking solutions can extend robust coverage seamlessly across their entire property.By Jesse Berger, co-founder and CEO of Routie - 2.28.2024 Hotels often face the complex challenge of providing reliable wifi for their guests across large premises. The good news is that, by utilizing a mesh network, hotels can improve connectivity, security and privacy. This can … [Read more...]
How Embedded Payment Processing Benefits Both Hotels and Guests
Improving payment processing in hotels has been a major barrier for independent operators, and yet the closer payment processes are to a business’ core systems, the more benefits they provide operators.By Warren Dehan, President of Maestro - 2.27.2024 The hotel payment processing experience is ready for a shakeup. Improving payment processing in hotels has been a major barrier for independent … [Read more...]
How Outdated Legacy Systems Can Limit Your Hotel’s Revenue Potential
Outdated systems can pose challenges for businesses that rely on them, as they may be more prone to errors, security vulnerabilities, and lack of compatibility with newer technologies.By Lauren Hall, CEO and Founder of iVvy - 2.22.2024 Despite its fast pace, the hospitality industry has a reputation for being resistant to change when it comes to updating platforms and processes. Many hotels … [Read more...]
Cloudbeds Partners with Amadeus to Enhance Distribution Capabilities for Hotels Worldwide
This collaboration marks a significant milestone for both companies, bringing together Cloudbeds’ award-winning hospitality platform and Amadeus iHotelier's cutting-edge technology.2.21.2024 Cloudbeds, a global leader in hospitality management software, today announced a strategic partnership with Amadeus, a leading provider of advanced technology solutions for the travel industry. This … [Read more...]
Marriott Executive Apartments, Dubai Creek Deploys IRIS Mobile Dining Platform to Maximize F&B Revenue Potential
The decision to adopt the IRIS mobile dining app stems from a comprehensive strategy to increase sales and average guest spend.2.20.2024 Marriott Executive Apartments, Dubai Creek, renowned for its commitment to exceptional guest experiences, has chosen IRIS, the leading provider of mobile F&B ordering platforms, to revolutionize their in-room dining services. This strategic move aligns with … [Read more...]
How Voice Channel Technology Elevates the Luxury and Ultraluxury Hotel Guest Experience
The way to add value for luxury guests is to craft an excellent voice channel experience; convenience, responsiveness, customization and knowledge of the product will always be critical.By Larry and Adam Mogelonsky - 2.20.2024 When a hotel starts charging inordinate sums per night – with many properties around the world now above $1,000 per night year round – the luxury guests who are booking … [Read more...]
Shiji and Oaky Join Forces to Automate and Personalize Hotel Upselling through Two-Way Integration
Oaky sets up hoteliers on the path to upselling success by equipping hotel teams with the easy-to-use tools to maximize upsell opportunities and incremental revenue throughout the entire customer journey. Shiji expands its ecosystem of state-of-the-art hotel tech solutions, adding Oaky as the inaugural upsell software within its ecosystem.2.20.2024 Shiji, the global hospitality technology … [Read more...]
Wyndham Taps Groups360 and Its GroupSync Marketplace to Bring Instant Group Booking to 5,600-Plus Hotels
Through GroupSync, travel planners and managers can browse real-time rates and availability at participating hotels and directly book 10 to 50 rooms without needing to contact the hotel or engage in a traditional RFP—saving valuable time.2.12.2024 Group bookings across the industry’s largest portfolio of economy and midscale hotels will soon take minutes—not days—thanks to Groups360 and the … [Read more...]
Maestro PMS Unveils Hotel Technology Roadmap Featuring AI Chatbots, Booking Engine and Embedded Payments
Mobile tools, such as check-in/out, digital room keys, digital concierge services, workflow automation, digital payments, and even robotics are positively impacting loyalty in many ways.2.13.2023 Hotel technology remains an investment priority this year, with a nod to solutions that help drive guest and employee loyalty. According to the 2024 Lodging Technology Study, 100% of survey respondents … [Read more...]
HotelREZ Achieves 52% Revenue Growth as Hoteliers Focus on Reducing Cost of Sale and Maximizing Booking Values
Now with over 2,500 independent hotels, apartments and hotel groups across 100 countries, the HotelREZ Hotels & Resorts portfolio grew more than 20% in 2023.2.6.2024 HotelREZ Hotels & Resorts, one of the world’s leading hotel representation companies, has outpaced the market with 52% revenue growth with reservations up by over 42% in the past 12-months. Now with over 2,500 independent … [Read more...]
Spotlight Interview: Joe Vargas, SVP and General Manager of Hospitality at Infor
2.3.2024 In this Spotlight Interview, Joe Vargas, SVP and General Manager of Hospitality at Infor, shares his journey in the hospitality technology industry and his role at Infor. Vargas discusses how Infor HMS leverages cloud technology, its mobile capabilities, and its automated and customizable reporting features. He also touches on the unique needs of hospitality organizations that Infor HMS … [Read more...]
Guesty Launches Property Management Solution Tailored to Short-Term Rental Hosts With One to Three Properties
Guesty Lite aims to enhance listing visibility across major booking channels, streamline daily operations, and facilitate growth, all from a unified platform.2.1.2024 Guesty, a leading platform in the short-term rental industry, has unveiled Guesty Lite, a new offering tailored for hosts managing between one to three properties. This package leverages Guesty’s comprehensive property management … [Read more...]
Hilton Expands Its Mobile Messaging Platform to Enhance the Guest Experience
The expansion is scheduled to be implemented across its over 7,000 properties worldwide by the end of the year.By HTN Staff - 1.31..2024 Hilton is expanding its mobile messaging platform in a bit to further improve the guest experience. The initiative, annnounce this week, is aimed at enhancing the ease of communication between guests and hotel teams. The expansion is scheduled to be implemented … [Read more...]
Asian IR Expo 2024 Invites Hospitality Industry Suppliers to Connect with Resort Decision Makers
As the only event of its kind in the region, the Asian IR Expo provides a platform for suppliers to tap into new business opportunities in Asia.1.31.2024 The Asian IR Expo is set to return to The Venetian Macao, Macau SAR from June 4-6, 2024, following a successful inaugural event last year. The expo, which serves as a unique marketplace for suppliers in the region, is inviting ambitious … [Read more...]
How Smart Hotel Technologies Tackle Energy Wastage While Enhancing the Guest Experience
The marriage of smart hotels and energy management represents a significant leap forward for hotels in the realm of heating and cooling.By Ran Roth, CEO & co-Founder of Sensibo - 1.31.2024 In the ever-evolving landscape of hospitality, the pursuit of sustainability has become more than just a trend—it’s a necessity. Hotels, with their constant demand for heating and cooling, stand at the … [Read more...]
Frontdesk Anywhere Joins Mews’ Portfolio of Hotel Techology Solutions in Latest Acquisition
Frontdesk Anywhere, founded in Silicon Valley in 2009, is known for its award-winning cloud-based property management system.By Lea Mira, HTN Staff Writer - 1.31.2024 Hospitality cloud provider Mews has announced the acquisition of Frontdesk Anywhere, a cloud-based hotel management software company based in San Francisco. The acquisition was facilitated by Mews Ventures, marking its third … [Read more...]
Profitroom Earns Industry Honors for Its Hotel Direct Booking Platform Capabilities
Securing a global top three ranking by Hotel Tech Report in the 2024 HotelTechAwards, as well as three coveted awards, Profitroom stood out as a leading tech brand within the hospitality sector.1.25.2024 Profitroom, an award-winning booking platform for hotels and resorts, has been hailed for its suite of hotel tech with top industry honours. Securing a global top three ranking by Hotel Tech … [Read more...]
ONYX Hospitality Group Leverages Oracle OPERA Cloud PMS and Simphony POS to Personalize Guest Experiences
OPERA Cloud will enable ONYX Hospitality Group to bring its new hotels, resorts, and serviced apartments online quicker, as they are no longer required to build out or maintain servers at each location.1.24.2024 Bangkok-based hotel chain ONYX Hospitality Group has selected Oracle OPERA Cloud Property Management (PMS) and Oracle MICROS Simphony Cloud Point-of-Sale (POS) to streamline … [Read more...]
How to Create a Personalization Strategy for Your Hotel
Personalization is not a one-size-fits-all solution and is not limited to providing perks or benefits to guests.By Lauren Hall, CEO and Founder of iVvy - 1.24.2024 In findings by a customer data platform provider Twilo Segment, more than half of customers (56%) are more likely to return after receiving a personalized experience. According to the same report, even though the economy is going … [Read more...]
Strawberry Hotels Achieve Major Milestone with Launch of Their 125th Hotel Property on Event Temple
The rollout has been across all brands and standalone properties across the portfolio. The software's robust open API and integrations enable hoteliers to automate tasks seamlessly by integrating with their preferred technology stack.1.24.2024 Strawberry Hotels has marked a significant milestone in its digital transformation journey with Event Temple, the leading hotel sales and catering … [Read more...]
The Hotels Network Unveils Innovative AI Solution to Help Hoteliers Increase Return On Advertising Spend
Powered by AI and hospitality-specific algorithms, this innovative tool makes it possible to optimize retargeting campaigns, effectively bringing high-value users back to the hotel’s website.1.23.2024 The Hotels Network (THN), a direct growth platform for hotels, has launched Predictive Audiences to boost Return On Advertising Spend (ROAS) for hoteliers. Powered by AI and hospitality-specific … [Read more...]
MCM Elegante Lubbock and Other Leading Hotels Leverage Maestro PMS’s GuestXMS Features to Improve Guest Engagement
Properties are relying on the comprehensive guest engagement and operational communication hub to provide enhanced insights into guest needs, improve staff reaction times, and elevate review scores across the board.1.23.2024 Maestro PMS, the leader in cloud hosted, All In One, private cloud and on-premise property-management systems for independent hotels and luxury resorts, conference centers, … [Read more...]
Understanding the Importance of Good Survey Design and the Right Technology Capabilities in Hotel Guest Feedback
What’s striking about the hotel industry is there’s no formal training on survey design.... Hotels need to scale their total guest engagement so that management can better decide what projects have the best near-term and long-term ROI from the guests’ perspective.By Larry and Adam Mogelonsky - 1.17.2024 Hotel reviews and guest feedback are critical for determining what’s meaningful for the … [Read more...]
Hilton Launches Tech-Enabled Global Program Aimed at Simplifying Business Travel
The program offers a comprehensive set of tools designed to enhance the business travel booking and management experience, while also providing Hilton Honors benefits to business customers and their employees worldwide.By Lea Mira, HTN Staff Writer- 1.17.2024 Hilton has launched a new technology-enabled global program, Hilton for Business, aimed at simplifying travel management for small- … [Read more...]
Ireckonu Unveils Refreshed Brand Identity, Symbolizing Commitment to Excellence in Hotel Technology Solutions
Ireckonu’s revamped logo, drawing inspiration from modern design principles, symbolizes the brand as the single source of truth – consolidating and centralizing data from connected systems, offering a unified, data-driven approach to hospitality success and unparalleled clarity for decision-making excellence. 1.17.2024 Ireckonu, a leader in hospitality technology, is thrilled to … [Read more...]
SH Hotels & Resorts Rolls Out Mobile App Powered By Hudini to Streamline Services and Elevate the Hotel Guest Journey
Hudini has developed iOS and Android guest facing apps for each of SH Hotels & Resorts’ three iconic brands: 1 Hotels, Baccarat Hotel, and Treehouse Hotels (shown here: Treehouse Brickell) - 1.16.2024 Hudini, a leader in digital transformation solutions for the hospitality industry has been appointed by SH Hotels & Resorts, an affiliate of global private investment firm Starwood Capital … [Read more...]
iVvy Unveils Next-Generation Billing Automation and Payment Platform to Help Hotels Save Time and Boost Profits
With the introduction of Billing Automation, iVvy clients gain the ability to seamlessly automate the creation and dispatch of invoices for multi-payment bookings.1.16.2024 iVvy, the leading cloud-based venue management software, has released Billing Automation and the iVvy Pay payment platform powered by Payrix to hotel and other venue clients in Australia, New Zealand, and the USA. With the … [Read more...]
Spotlight Interview: Stuart Watt, Head of Global Data at Loqate
1.16.2024 In the ever-evolving landscape of hospitality, the importance of high-quality data cannot be overstated. It is the lifeblood of the industry, driving everything from customer communication to operational efficiency. Stuart Watt, Head of Global Data at Loqate, understands this better than most. His company acquires and enhances the best location data worldwide, using advanced technology … [Read more...]
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