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Optii Join Forces with Medallia Concierge to Help Hotels Deliver Faster, Smarter Guest Service

With this new integration, hotel teams can now create Optii jobs directly from Concierge chats. No more copy/paste between platforms. No more juggling tabs. Just seamless handoffs, faster service, and better guest experiences.10.15.2025

Optii Solutions, the leading provider of hotel operations software, has announced its new integration with Medallia Concierge, making it easier than ever for hotels to deliver fast, seamless service.
With this new integration, hotel teams can now create Optii jobs directly from Concierge chats. No more copy/paste between platforms. No more juggling tabs. Just seamless handoffs, faster service, and better guest experiences.
“Today’s guests expect immediacy, personalization, and consistency,” said Dino Pietropaolo, CTO, Optii Solutions. “By integrating with Medallia Concierge, we’re eliminating the friction that slows down service delivery and ensuring that guest requests are handled with speed, accuracy, and care.”
Key Benefits of the Integration:

  • Seamless Workflow: When a guest sends a message in Concierge, Optii gets the memo. Requests turn into jobs automatically, so nothing slips through the cracks, and your team can jump straight into action.
  • Faster Response Times: No lag, no guesswork. Guest messages become actionable tasks in seconds, so teams can respond right away and keep service humming at the speed of hospitality.
  • Better Guest Outcomes: Every request lands exactly where it needs to be; in Optii, with the right team member, at the right time. No messages lost, no delays, just quick action and happy guests.

This partnership underscores Optii’s commitment to empowering hotel teams with smarter, more connected tools while enhancing the guest journey from start to finish.
“Medallia Concierge is about delivering exceptional guest experiences,” said Jeremy Boatman, Product Manager, Medallia. “Together with Optii, we’re making it even easier for hotels to exceed expectations by connecting the dots between guest communication and service execution.”
The Optii + Medallia Concierge integration is now available to joint customers.
Appeared first on: hoteltechnologynews.com

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